How does an inquiry work?
You send product data, photo or supplier link. Then we check requirements, open risks and the appropriate scope of services.
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FAQ
Frequently Asked Questions About Purchasing from China
Clear answers for German companies before a product idea turns into an import project.
Can I have only one supplier checked?
Yes. Individual checks are possible, for example company audits, quote validations, sample checks, or quality control before shipping.
Do I get a German invoice?
Yes, projects can be processed with a German invoice showing VAT, provided the scope of services and contract model are suitable.
Do you handle customs and shipping?
We coordinate shipping, documents, and customs clearance with established partners. Critical product groups are checked for requirements in advance.
What happens in case of quality issues?
We define inspection criteria before production or shipping, document deviations, and assist with rework or negotiation.
Do you work with small quantities?
Yes, especially for samples, test orders, and OEM/ODM small series. We clarify whether it is economically viable during briefing.
Can you prepare for Amazon, eBay, or Otto?
Yes. We take packaging, labels, product data, barcodes, and marketplace requirements into account during procurement.
What information do you need?
Product name, target quantity, target price, technical details, desired certificates, delivery address, and existing supplier links are sufficient to start.
Is the initial consultation free of charge?
The initial assessment of product, risk, and next steps is free. Concrete audits or operational services are offered in advance.
How secure is payment to suppliers?
Payment methods, timing, and documents are checked before release. For new suppliers, we recommend structured partial payments and inspection before final payment.
Who is liable if a supplier delivers incorrectly?
Responsibilities are set in writing per project model. We help reduce risks before ordering and document deviations early.
Who checks CE, RoHS, GS, or other certificates?
Certificates are flagged as risks in the briefing and matched with supplier documents. A legal product compliance check can be integrated separately.
Can I develop my own brand or packaging?
Yes. OEM/ODM, private label, and custom packaging are possible. Important factors are realistic MOQs, print data, sample approval, and clear quality criteria.
How long does a project take?
A price or feasibility check can be done quickly. Samples, quality control, and import take several weeks depending on the product, supplier, and shipping route.
What happens if the MOQ is too high?
We check alternatives: similar products, other factories, neutral goods, group orders, test runs, or design adjustments.
Can you check existing suppliers?
Yes. You can send us a website, Alibaba link, offer, business license, or chat history. We check plausibility, risks, and next steps.
Are my product ideas treated confidentially?
Yes. Inquiries are treated confidentially. For sensitive projects, a separate non-disclosure agreement can be prepared before detailed checks.